Here at Guitar FX Direct we are committed to customer satisfaction and want you to receive your order as quickly as possible so you can get plugged in and crank it up.
All UK orders are dispatched using Royal Mail and will need a signature upon delivery. If you place your order before 1pm Mon-Fri and the item is in stock we will dispatch the same working day.
Our standard delivery is £3.99 to the UK and usually takes from 3-5 days but if you need it quick Next day delivery is only £7.99. For example if you order before 1pm on a Monday you will receive your shiny new pedal on the Tuesday! Please note if an order is placed on a Friday before 1pm with Next Day Delivery as the delivery option you will receive Monday, order after 1pm and it will be sent Monday and delivered Tuesday.
Guitar FX Direct ship worldwide usually with Royal Mail International signed for, European delivery time is usually between 5-10 days. If you have any questions regarding your delivery please drop us an email.
Guitar FX Direct have a 7 Day Hassle Free Returns Period. Return or exchange an item - our 100% money back guarantee.
In accordance with the Distance Selling Regulations, the customer has the right to cancel the contract at anytime up to 7 working days starting the day after delivery. Customers are responsible for the costs and arrangements of unwanted goods to Guitar Fx Direct.
Goods should be returned with the original packaging in good condition to avoid the products being damaged on their return journey. It is the customers responsibility to take reasonable care of the goods during the cancellation period.
Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.