Customer Help & FAQs

Here are a few common questions  that we get asked . If these dont answer your query, please contact us.

Orders

If the order has not been dispatched, we can cancel the order and immediately refund.

If you,ve made a mistake, please contact us asap as we try to dispach quickly.

If we have dispatched, dont worry because there is still out no quibble 30 day refund guaranteed

Please contact us and we will sort it out. We pride ourselves on providing great customer service –  see us on Trustpilot

We dont take pre-orders as with some boutique pedals, they can take a while to arrive.

If an item is out of stock, you can join a wait list and we will email you as soon as the item is in stock.

Just click on  the product you would like, and then click on the grey “join waiting list” button.

You will then be asked for your email details.

As soon as the item is back in stock you will receive an automated email.

No , sorry, we currently do not accept trade-in’s

Shipping

We dispatch as fast as we can. We have a “next day” and free delivery option. Please click here for further details 

If you have ordered and we have not dispatched the item, the address can be changed, if we can authenticate the new address. Please contact us.

Once dispacted, the delivery address cannot be changed, but yo may be able to arrange collection at a nearby Post Office / Depot should you not be available to collect your parcel.

Please refer to tracking details that have been provided with your purchase and log into Royal Mail tracking website to   see available options.

We are happy to ship to the majority of countries that we are legally able to trade with.

We trade with Europe, North America, South America, Australasia, S Korea amongst others.

Please contact us if you have a specific enquiry

Returns

Yes of course! We have a 30 day no quibble guarantee. As long as you return the pedal and associated items in as new condition we will refund

Please see here for details.

Security

We do not hold your credit card details.

At check-out, you you are re-directed to the secure PayPal or Stripe websites where you can pay with a credit or debit card, or your PayPal account.

We take web security very seriously.

The website is SSL based and hosted in UK by one of the best hosts.

We have a number of IT and web security measures and processes in place to reasonably ensure the site is as secure as possible.

Credit card details are not held on the GuitarFXDirect website.

We, of course, also take information security very seriously, details of which can be found in our Privacy Policy.

Payment

For UK customers, we charge VAT to relevant transactions, as required by English law.

For international customers, sales tax (VAT) is not applied on sales an local tax and duty will be collected directly from the customer by local courier or customs.

 

Yes, it is possible to spread payments over 3 months, subject to status.

On checkout, if eligible, you will get the option to “Pay In 3” using PayPal.

No, we do not take deposits to reserve items.

However, if its just a couple of days you need to wait, contact us and we’ll see what we can do.

Free UK Delivery

On all standard delivery orders

Easy 30 Day Returns

30 day money back guarantee
(see detailed terms)

Worldwide Delivery

Shipping rates calculated at checkout

100% Secure Checkout

PayPal / MasterCard / Visa