Common purchase queries answered
Orders and Shipping
It will depend on where you are and which delivery options you choose.
Standard UK deliver is free and takes 2 -3 days
Next day delivery costs £5.99 and is as fast as we can get it to you.
Please see details of deadlines and weekend ordering here
All you need to do is click here, put in your contact details and youwill have an account.
Once you have registered an account, we will keep you informed of any discounts and promotions exclusively for account holders
You can, of course, opt out of receiving this information
You can change your shipping address by logging into your account, go to “addresses” in the left hand menu and then edit the address.
Please note that the shipping address cannot be changed for a specific order, once the order has been placed.
We do not hold your credit card details.
At check-out, you you are directed to the secure Stripe or PayPal site where you can pay with a credit or debit card, or your PayPal account.
We charge VAT to relevant transactions, as required by English law
Exports are zero-rated for VAT purposes, but please note some countries charge VAT and duty on import.
We are happy to ship to any country with which we are legally able to trade.
We will endeavour to package goods efficiently and in an environmentally friendly way.
If you need to swap an item
Returns and Exchanges
We have a 14 day no quibble returns policy.
Obviously there are some common sense conditions around this, eg the good must be returned in undamaged condition
You can find more details here
Please email us to inform us of the return and we will provide a return address
Please email or call us
An order cannot be cancelled, however remember that we have a 14 day no quibble returns policy, so the items can easily be returned, if needed
If an item is out of stock, you can join a wait list and we will email you as soon as the item is in stock.
Just click on the product you would like, and then click on the grey “join waiting list” button.
You will then be asked for your email details