Customer Help

You can email us here or call on 01425 524006

Before you do, please take a quick look at some of the common questions we get below and this might help.

Common purchase queries answered

Orders and Shipping

It will depend on where you are and which delivery options you choose.

Standard UK deliver is free and takes 2 -3 days

Next day delivery costs £5.99 and is as fast as we can get it to you.

Please see details of deadlines and weekend ordering here

All you need to do is click here, put in your contact details and youwill have an account.

Once you have   registered an account, we will keep you informed of  any  discounts and promotions exclusively for account holders 

You can, of course, opt out of receiving this information

You can change your shipping address by logging into your account, go to “addresses” in the left hand menu and then edit the address.

Please note that the shipping address cannot be changed for a specific order, once the order has been placed.

We do not hold your credit card details.

At check-out, you you are directed to the secure Stripe or PayPal site where you can pay with a credit or debit card, or your PayPal account.

We charge VAT to relevant transactions, as required by English law

Exports are zero-rated for VAT purposes, but please note some countries charge VAT and duty on import.

We are happy to ship to any country with which we are legally able to trade.

 

We will endeavour to package goods efficiently and in an environmentally friendly way.

If you need to swap an item

Returns and Exchanges

We have a 14 day no quibble returns policy.

Obviously there are some common sense conditions around this, eg the good must be returned in undamaged condition

You can find more details here

Please email or call us and we will sort it out

Please email or call us and we will sort it out

Please email us to inform us of the return and we will provide a return address

An order cannot be cancelled, however remember that we have a 14 day no quibble returns policy, so the items can easily be returned, if needed

If an item is out of stock, you can join a wait list and we will email you as soon as the item is in stock.

Just click on  the product you would like, and then click on the grey “join waiting list” button.

You will then be asked for your email details

Free UK Delivery

On all standard delivery orders

Easy 14 Day Returns

14 day money back guarantee
(see detailed terms)

Worldwide Delivery

Shipping rates calculated at checkout

100% Secure Checkout

PayPal / MasterCard / Visa