Returns and Refunds
Guitar FX Direct have a 14 Day Hassle Free Returns Period.
Return or exchange an item – our 100% money-back guarantee.
In accordance with the Distance Selling Regulations, the customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery. Our 14 day no quibble guarantee does not affect your statutory rights.
Customers are responsible for the costs and arrangements of unwanted goods to Guitar Fx Direct.
Goods should be returned with the original packaging in good condition to avoid the products being damaged on their return journey. It is the customers’ responsibility to take reasonable care of the goods during the cancellation period.
Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer’s account.
Goods that have been altered from their original condition in any way cannot be returned.
This includes where manufacturers packing, boxing, and other items provided with the goods are damaged or lost
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Return postage costs, where the customer elects to return the goods will be paid for by the customer
When goods are returned as faulty, we will reimburse postage costs. We will not refund other incidental costs incurred when returning the goods